Regulamin Cerebrum IQ

Definitions
Welcome and Introduction
IQ Testing and Training Disclaimers
Acceptance of Terms
Account Eligibility and Security
Subscription Services
6.1 Plans and Pricing
6.2 Trial Period
6.3 Billing and Payment
6.4 Cancellation Process
Refund Policy
Intellectual Property Rights
User Content and Rights
Service Level Agreement (SLA)
Technical Requirements
Customer Support and Complaints
Limitation of Liability
Dispute Resolution
Service Modifications
Account Termination
Legal Information

1. DEFINITIONS

1.1 Service and Platform Terms

Cerebrum with it's registered address at 1034 E Brandon Blvd, Suite 305, Brandon, FL 33511 ("we," "us," or "our")
Service: All features, functionalities, programs, and content available through Cerebrum
Platform: Our website, applications, and related services accessible via any device
User: Any individual or entity accessing or using our services ("you" or "your")

1.2 Testing and Training Terms

IQ Score: A numerical result generated by our proprietary educational assessment algorithm
Brain Training Programs: Interactive cognitive exercises and activities available on our platform
Training Content: Educational materials, exercises, games, and assessments

1.3 Subscription Terms

Subscription: Recurring paid access to premium features
Trial Period: Initial 7-day access period available for $1.00
Standard Subscription: Recurring paid access following trial period
Billing Cycle: The frequency of subscription charges (weekly, monthly, or quarterly)

1.4 Security Terms

Authentication Code: Time-sensitive, single-use verification code for account access
Account Security: Methods and procedures for protecting user access
Access Credentials: Information used to verify user identity

1.5 Technical Terms

Force Majeure: Circumstances beyond reasonable control preventing or delaying service delivery, including:

Natural disasters (earthquakes, floods, storms)
Government actions or regulations
War, terrorism, or civil unrest
Cyber attacks or security incidents
Network or infrastructure failures
Pandemics or health emergencies
Internet service provider outages
Power grid failures
Other circumstances beyond our reasonable control

2. WELCOME AND INTRODUCTION

2.1 Platform Overview

Welcome to Cerebrum! We provide educational cognitive assessment and training services through our digital platform.

2.2 Agreement to Terms

By accessing or using Cerebrum:

You agree to these terms and conditions
You accept our privacy policy
You consent to our data practices
You acknowledge our service limitations

2.3 Access Methods

These terms apply to all service access methods:

Web browsers
Mobile devices
Tablet computers
Desktop applications
Third-party integrations
Any future access methods

3. IQ TESTING AND TRAINING DISCLAIMERS

3.1 Educational Entertainment Purpose

Cerebrum provides IQ testing and brain training services for educational entertainment only. Users acknowledge and agree that:

Our services are not professional psychological tools
Tests are not equivalent to clinical IQ assessments
Results are for personal interest and entertainment
Scores should not be used for academic, professional, or medical purposes

3.2 Testing Limitations

Users understand that test results:

3.2.1 May not reflect actual intelligence or cognitive ability

3.2.2 Can be influenced by numerous factors including:

Environmental conditions
Physical and mental state
Time of day
Testing environment
Device and internet connection
Personal stress levels
Familiarity with testing format

3.3 Training Program Disclosure

Regarding our brain training programs:

Content is based on general cognitive exercise principles
No formal clinical studies support our specific programs
Effectiveness has not been independently verified
Individual results will vary significantly
Progress in games may not translate to real-world cognitive improvement

3.4 Professional Advice Notice

Users are advised that:

3.4.1 Our services do not replace professional assessment

3.4.2 We do not provide medical or psychological advice

3.4.3 Consult qualified professionals for:

Clinical intelligence testing
Cognitive health assessment
Educational or career guidance
Medical or psychological evaluation

3.5 User Responsibility

By using our services, you acknowledge:

3.5.1 All use is at your own risk and discretion

3.5.2 No guarantees of improvement are made

3.5.3 We are not liable for:

Decisions made based on results
Academic or career choices
Personal or professional outcomes
Emotional responses to scores
Interpretation of results

For clinical assessment of cognitive abilities or intelligence, please consult licensed psychological professionals.

4. ACCEPTANCE OF TERMS

4.1 Agreement to Terms

By accessing or using Cerebrum's website and services, you acknowledge that you have read, understood, and agree to be bound by these terms.

If you do not agree with any part of these terms, you must not use our services.
Your continued use of our services following any changes constitutes acceptance of those changes.

4.2 Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes via email. Changes become effective:

For new users: Immediately upon posting
For existing users: 30 days after notification

Your continued use after changes indicates acceptance of updated terms.

5. ACCOUNT ELIGIBILITY AND SECURITY

5.1 Age Requirements

Minimum age: 18 years
Legal age in your jurisdiction
Age verification may be required

5.2 Account Creation

One account per user
Valid email required
Accurate information needed
Regular updates required

5.3 Security Requirements

Secure email management
Protection of access codes
Unauthorized access reporting
Information accuracy maintenance

5.4 Account Protection

Passwordless authentication
Single-use verification codes
Time-limited access
Session security measures

5.5 Prohibited Activities

Multiple accounts
Credential sharing
False information
Unauthorized access
Security bypasses

5.6 Organizational Usage

Proper authority required
Authorization verification
Usage restrictions
Authority changes reporting

5.7 Data Retention Policy

To ensure security and efficiency, we automatically remove inactive user accounts after 365 days of inactivity.

Retention or Deletion Decision:

If a user has had at least one conversation in the past 365 days, their data remains active until their most recent conversation exceeds the 365-day limit.
If a user has not interacted with our platform for over 365 days, their account and all associated data will be permanently deleted.

What This Means for You:

Regular users remain active, but accounts inactive for over 365 days will be automatically removed.

This policy ensures a secure and efficient platform. To keep your account active, engage with our platform periodically. For any questions, please contact our support team. Thank you for being a valued user!

6. SUBSCRIPTION SERVICES

6.1 Subscription Options

We offer flexible subscription options to suit your needs. Choose from weekly, monthly, or quarterly plans, all with a 7-day trial available for $1.00.

Initial Trial:

7-day trial period
One-time charge of $1.00
Full access to all premium features
Converts to selected plan rate after trial

Standard Subscription Pricing:

Begins after the trial period ends.
Charged at the rate selected during signup.
Regional pricing applies (see Section 6.2).
No additional trial periods are available.

Price Transition:

Trial price ($1.00) applies for the first 7 days only. -The selected subscription rate begins immediately after the trial.
The first standard charge occurs on trial expiration.
Users are notified of the exact pricing before the trial ends.

Example:

If you select a $14.99/month plan with a trial:

Days 1-7: $1.00 total (trial period)
Day 8 onwards: $14.99/month (standard rate)
Option to cancel before the standard rate begins

6.2 Standard Subscription Plans

Base pricing in USD*:

Weekly Plans:

Basic: $9.99/week
Premium: $14.99/week

Monthly Plans:

Starter: $14.99/month
Plus: $29.99/month
Pro: $39.99/month
Premium: $59.99/month
Ultimate: $69.99/month

Quarterly Plan:

Premium Quarterly: $39.99/quarter

*Regional Pricing:

Prices may be displayed in your local currency.
Your exact price will be clearly shown during the sign-up process.
Final rates vary based on:
- Local sales tax and VAT requirements
- Regional pricing adjustments
- Currency conversion rates
- Geographic market conditions
- Purchasing power parity
- Current promotions
- Seasonal offerings
You will be charged the exact amount shown during your sign-up.
The price displayed at sign-up will be your guaranteed rate.
No hidden fees or additional charges will be added after sign-up.
Any future changes to your subscription rate will be communicated in advance.

Note: While base prices are listed in USD above, you will always see your actual local price before completing any purchase. The price shown during your sign-up process is the exact amount you will be charged, with all applicable regional factors already included

Trial Payment Processing:

Your trial payment of $1 may be processed as two separate charges of $0.50 each.
The first payment activates your trial subscription.
The second payment confirms that your payment method on file supports recurring charges.
We process this verification because we are providing you with a 7-day trial at a nominal price to enable you to try our services, and we want to ensure your payment method is valid for future billing.
This split payment processing may be applied based on your region, location, or payment method.
The total amount charged remains $1 regardless of whether one or two transactions are processed.

6.3 Payment and Billing

Security:

PCI-DSS compliant payment processing
Major credit/debit cards accepted
Select regional payment methods supported

Billing Protection:

Automatic billing on subscription renewal
Price lock guarantee for existing subscribers
Pricing changes only affect new subscriptions

Failed Payment Policy:

Multiple retry attempts over 30 days
Account suspension after 30 days of failed payments
Bank fees for declined payments are the customer's responsibility

6.4 Subscription Management

Cancellation Options:

Post-Cancellation Terms:

Service continues until the current period ends.
No automatic renewals after cancellation.
No partial refunds for unused time.
Account reactivation is available at current rates.

Important Notes:

All subscriptions auto-renew until canceled.
Cancel anytime before renewal to avoid charges.
Subscription features may vary by region.
Some features may be available as one-time purchases ($4.99-$14.99).

7. REFUND POLICY

7.1 Trial Period Refunds ($1.00)

Eligible for a full refund within 30 days of purchase if:

First-time trial user
No previous trial refunds on any account
No terms of service violations
Request submitted through official channels

7.2 Regular Subscription Refunds

Not eligible for refunds except in these specific cases:

Service Unavailability

Documented downtime exceeding 24 consecutive hours. Not caused by scheduled maintenance or force majeure events.

Technical Issues

Platform bugs preventing core feature access. Must be reported within 30 days of the charge and verified by our technical team.

Billing Errors

Duplicate charges, incorrect amount charged, or unauthorized transactions.

Legal Requirements

As required by applicable laws in your jurisdiction.

7.3 Non-Refundable Cases

The following are explicitly not eligible for refunds:

Partial/unused subscription time after cancellation
Plan downgrades
Feature unavailability during maintenance
Change of mind or no longer needing service
Failure to cancel before renewal

7.4 Refund Process

7.4.1. Submit a request through:

7.4.2 Include:

Account email
Transaction details
Reason for refund
Supporting documentation

7.4.3 Processing time: 3 business days

7.5 Refund Payment Methods

All refunds will be processed only to the original payment method used for the purchase
We cannot process refunds to alternative payment methods or accounts
For expired or cancelled cards, the refund will be processed to the original card, and your financial institution will handle crediting your account
The ability to receive refunds on expired or cancelled cards is subject to your financial institution's policies

7.6 Currency Processing

7.6.1 Supported Currencies

We process payments in local currency for:

United States (USD)
European Union (EUR)
United Kingdom (GBP)
Canada (CAD)
Australia (AUD) For all other regions, charges will be processed in USD.

7.6.2 Currency Conversion

Exchange rates are determined by your bank or card issuer.
Any currency conversion fees charged by your bank are not refundable.
You may see currency conversion charges on your statement from your bank.
These conversion charges are separate from our service charges and are not controlled by Cerebrum.

Note: While we don't charge additional fees for currency conversion, your bank or card issuer may apply their own conversion fees or charges. Please check with your financial institution for details about their international transaction policies.

8. INTELLECTUAL PROPERTY RIGHTS

8.1 Ownership Rights

All platform content and functionality are owned by Cerebrum.
Protected by international copyright laws.
All trademarks and service marks are proprietary.

8.2 Licensed Content

Use of Cerebrum's content is granted under a personal, non-commercial license. This license is non-transferable and prohibits:

Modification of content
Extraction of source code
Redistribution of content

8.3 Prohibited Actions The following actions are strictly prohibited:

Reverse engineering
Content reproduction
Removal of copyright notices
Creation of derivative works
Unauthorized distribution

9. USER CONTENT AND RIGHTS

9.1 User Ownership

Users retain ownership of all content they submit, including profile information, test responses, and any custom content created. Your personal data remains your property.

9.2 License to Cerebrum

By submitting content, users grant Cerebrum a non-exclusive, worldwide, royalty-free, perpetual, transferable license, with the right to sublicense, to use that content.

9.3 Content Usage Rights

Cerebrum may use user-submitted content for the following purposes:

Displaying user content
Optimizing content for technical purposes
Analyzing content to improve services
Using anonymized content in research
Including aggregated data in statistics

9.4 Content Restrictions

Users are prohibited from submitting the following:

Copyrighted material
Malicious code
Harmful content
Inappropriate material
Deceptive information

9.5 Quality Standards

All submitted content must adhere to Cerebrum's technical requirements, format specifications, quality guidelines, and safety standards.

9.6 Referral Program and Data Sharing

By accessing Cerebrum IQ through a referral link (containing 'ref' parameter), you explicitly consent to:

The sharing of your email address with the referring user
The sharing of your IQ test score with the referring user
Receiving email notifications about your friend's test results

This information will be used solely for the purpose of enabling score comparisons between friends as part of our referral program. Your consent to this sharing is necessary for participating in the referral program.

You acknowledge that:

This sharing is limited to the referring user only
Only your email and final IQ score will be shared
The information will be shared via email notification
No other personal data or test details will be shared

If you do not wish to have this information shared, please access the website directly rather than through a referral link.

10. SERVICE LEVEL AGREEMENT (SLA)

10.1 Service Availability

97% annual uptime guarantee
Excludes scheduled maintenance
Subject to Force Majeure events (as defined in Section 1.5)
Performance is continuously monitored

10.2 Change Categories

A. Standard Changes

Feature updates
Interface improvements
Performance optimizations
15-day notice required
Users will receive communication regarding upcoming changes

B. Emergency Changes

Critical security updates
Legal compliance requirements
System stability issues
Immediate implementation
Notification provided after implementation

10.3 Maintenance Windows

Scheduled maintenance: 24-hour notice provided
Emergency maintenance: Immediate when necessary
Maximum duration: 4 hours
Timing: Scheduled during periods of low usage

10.4 Service Credits

Service credits are offered based on the following uptime percentages:

95-97% uptime: 3-day credit
90-95% uptime: 7-day credit
Below 90% uptime: 14-day credit

11. TECHNICAL REQUIREMENTS

11.1 Browser Support

Supported Browsers and Versions:

Google Chrome (version 90 or later)
Mozilla Firefox (version 88 or later)
Safari (version 14 or later)
Microsoft Edge (Chromium-based version 90 or later)

Update Requirements:

Security updates required within 60 days of release.
Security patches mandatory.
Legacy version support: 6 months.
30 days advance warning for feature deprecation.

11.2 Display Requirements

Minimum screen resolution: 320x480 pixels
Recommended resolution: 768x1024 pixels
Responsive design support
Automatic interface adaptation

11.3 Mobile Device Requirements

iOS Devices:

iOS version 13.0 or later
Compatible devices: iPhone 6s and newer, iPad Air 2 and newer, iPod Touch 7th generation and newer
Regular security updates required
Automatic updates recommended

Android Devices:

Android version 8.0 (Oreo) or later
Hardware acceleration support required
Security patches mandatory
System updates recommended

11.4 Internet Connection Requirements

Minimum download speed: 1 Mbps
Recommended speed: 5 Mbps or higher
Stable connection required
Maximum latency: 300ms
Minimal packet loss tolerance

11.5 System Resources

Minimum Requirements:

RAM: 4GB (8GB recommended)
Storage: 1GB available space
Processor: Multi-core, 2GHz or faster
Operating System: Latest security patches installed

11.6 Additional Requirements

JavaScript enabled
Cookies enabled
Modern web standards support
Secure connection capability (HTTPS)
Local storage access

12. CUSTOMER SUPPORT AND COMPLAINTS

12.1 Support Availability

Customer Support: Available 24/7/365
Average response time: 6 hours
All inquiries are tracked with unique ticket numbers.

12.2 Support Channels

Primary Support Methods:

Self-Service Options:

Account management
Subscription changes
Troubleshooting guides
FAQs and documentation
Immediate automated assistance

12.3 Response Times

General Support:

Automatic acknowledgment: Immediate
Initial response: Within 24 hours
Average response time: 6 hours
Resolution target: 3-5 business days

Legal Matters:

Acknowledgment: 1-3 business days
Resolution: Within 15 business days

12.4 Complaint Resolution Process Initial Submission Requirements:

Full name and account email
Detailed issue description
Supporting documentation
Timeline of events
References to previous communication
Submit to: [email protected]

Resolution Process:

Acknowledgment Phase (24 hours):

Automated receipt confirmation
Case manager assignment
Severity assessment
Information verification

Investigation Phase (3-5 business days):

Account history review
Technical analysis
Departmental consultation
Solution development

Resolution Phase (3-5 business days):

Solution implementation
Effectiveness verification
Customer confirmation
Documentation completion

12.5 Escalation Procedure

First-Level Escalation:

Email: [email protected]
Include reference number
Response within 5 business days

Second-Level Escalation:

Email: [email protected]
Senior management review
Final decision within 15 business days

12.6 Quality Assurance

All support interactions are:

Tracked in a secure system
Reviewed for improvement opportunities
Analyzed for recurring patterns
Used for staff training
Monitored for compliance

13. LIMITATION OF LIABILITY

Scope of Limitations

Cerebrum strives to provide reliable and high-quality services. However, our maximum aggregate liability for any claims arising from or related to our services is limited to the amount you paid for services during the twelve (12) months preceding the claim. This limitation applies regardless of the legal theory (contract, negligence, strict liability, etc.).

Excluded Damages

Cerebrum is not liable under any circumstances for the following:

Financial Losses:

Lost profits or revenue
Business interruption costs
Lost business opportunities
Lost or damaged data
Cost of substitute services
Investment or business decisions based on our services

Indirect Damages:

Consequential damages
Incidental damages
Punitive damages
Special damages
Emotional distress
Reputational damage

Technical Issues:

Temporary service interruptions
Data transmission errors
Third-party software failures
Device compatibility issues
Internet connectivity problems

Service-Related Limitations:

Accuracy of IQ test results
Effectiveness of brain training programs
Achievement of specific cognitive improvements
Personal or professional outcomes
Decision-making based on our assessments

We are not liable for failures or delays resulting from Force Majeure events (as defined in Section 1.5).

Indemnification Obligations

You agree to indemnify and hold harmless Cerebrum from any claims arising from:

Service Usage:

Violation of these terms
Unauthorized account access
Misuse of services
Content submitted or shared
Interaction with other users

Legal Compliance:

Violation of applicable laws
Intellectual property infringement
Privacy rights violations
Data protection breaches
Regulatory non-compliance

Third-Party Claims:

Disputes with other users
Claims from affected parties
Regulatory investigations
Legal proceedings
Administrative actions

14. DISPUTE RESOLUTION

Governing Law and Jurisdiction

These terms are governed by and construed in accordance with the laws of the United States, specifically the State of Wyoming. Any legal action must be filed in the state or federal courts located in Wyoming. You consent to the personal jurisdiction of such courts.

Mandatory Arbitration Process

Initial Dispute Resolution:

We encourage informal resolution through direct communication within 30 days of notification. We will make good-faith efforts to resolve any issues.

Formal Arbitration Requirements:

If informal resolution fails, disputes will be resolved through binding arbitration:

Arbitration Rules:

Conducted by the American Arbitration Association (AAA)
Following Commercial Arbitration Rules
Administered in English
Single arbitrator appointed

Arbitration Process:

Written notice of dispute required
Detailed claim description and supporting documentation
Proposed resolution
60-day resolution window

Arbitration Proceedings:

Virtual hearings may be used
Document submission requirements
Witness testimony and expert evidence may be presented
Reasoned written decision

Cost Allocation

Filing fees shared equally
Each party bears their own legal costs
Arbitrator fees split unless otherwise awarded
Travel expenses are the responsibility of each party
Document production costs borne by the producing party

Class Action Waiver

You waive the right to participate in class actions, class-wide arbitration, consolidated claims, representative actions, and private attorney general actions. All disputes must be resolved individually; no joining or consolidating claims is permitted.

Exceptions to Arbitration

Mandatory arbitration does not apply to:

Intellectual Property Disputes:

Copyright infringement
Trademark violations
Patent disputes
Trade secret misappropriation

Small Claims Court:

Claims within jurisdictional limits
Individual capacity only
Monetary relief only

Emergency Relief:

Temporary restraining orders
Preliminary injunctions
Other urgent equitable relief

Time Limitations

All claims must be brought within six months of the incident date, or upon discovery of the claim basis, whichever is later, subject to applicable statutes of limitations and regulatory requirements.

15. SERVICE MODIFICATIONS

15.1 Modification Rights

Cerebrum reserves the right to modify, suspend, or discontinue any aspect of its services, with or without notice, subject to the notice requirements below.

15.2 Types of Changes

A. Platform Updates:

Addition or removal of features
User interface improvements
Performance optimizations
Security enhancements
Technical requirement updates
Infrastructure modifications

B. Content Changes:

Training program modifications
Assessment tool updates
Educational material revisions
Resource availability adjustments
Interactive content changes
Curriculum updates

15.3 Notice Requirements

A. Standard Changes:

For material changes, we will provide:

15 days advance notice via email
Updated documentation
Migration guidance (if applicable)
Clear implementation timeline
Instructions for required user actions

B. Emergency Changes:

Immediate changes may be implemented without notice for:

Force Majeure events (as defined in Section 1.5)
Critical security updates
Legal compliance requirements
System stability issues
Critical bug fixes
Emergency maintenance
Infrastructure security issues

15.4 Change Implementation

A. Material Changes:

Require advance notice
Include a transition period when possible
Provide user guidance and support
May offer opt-out options

B. Non-Material Changes:

May be implemented without notice. Examples include:

Minor bug fixes
Performance improvements
Content updates
UI refinements
Documentation updates

15.5 User Rights

Users will be notified of significant changes affecting service use.
Users may terminate their subscription if they disagree with material changes.
Continued use after changes constitutes acceptance.
Changes will not affect prior transactions.

16. ACCOUNT TERMINATION

16.1 User-Initiated Termination

Users may terminate their accounts through:

Termination Terms:

Available at any time
Takes effect immediately
No termination fees
Subject to current billing cycle completion
No refunds for unused periods

16.2 Cerebrum-Initiated Termination

Cerebrum reserves the right to terminate accounts for:

A. Terms Violations:

Multiple or severe policy breaches
Fraudulent activity
Abusive behavior
Security violations
Payment defaults
Account sharing
Providing false information

B. Legal and Regulatory Reasons:

Regulatory compliance requirements
Valid court orders
Legal investigations
Government requests
Jurisdictional restrictions
Age verification failures

16.3 Termination Process

Notice:

User-initiated: Immediate confirmation
Cerebrum-initiated: Written notice when applicable
Emergency termination: Immediate effect for severe violations

16.4 Post-Termination Procedures

A. Access Management:

Immediate service discontinuation
Authentication code deactivation
API access revocation
Third-party integration closure
Account deactivation

B. Data Handling:

Account data retained as required by law
User content archived for 30 days
Personal data handled according to the privacy policy

C. Service Wind-Down:

Subscription cancellation
Credit balance refund (if applicable)

16.5 Reactivation Policy

Available within 30 days of termination
Subject to current terms and pricing
New account creation required after 30 days
Previous username may not be available
Reactivation subject to approval

17. LEGAL INFORMATION

17.1 Corporate Identity

Office Address: 1034 E Brandon Blvd, Suite 305, Brandon, FL 33511

17.2 Official Communications and Legal Notices

Email: [email protected]
Correspondence Address: 1032 E Brandon Blvd #2825, Brandon, FL 33511

17.3 Intellectual Property

Trademark: "Cerebrum" (registered)

Terms & Conditions

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